Years of Experience
Before you begin your journey as an independent support worker, keep these 10 key principles in mind to ensure a safe, professional, and rewarding experience.
If an urgent situation arises requiring medical or emergency services, call 000 right away. Stay calm, communicate vital details, remain with your client, and administer first aid if qualified.
Whether providing care at home or in the community, always assess potential risks. Workers Australia has safeguards in place, but your awareness and caution are key.
If you witness or suspect abuse or neglect, report it immediately. You can contact dedicated hotlines in your state or report incidents through the Workers Australia platform.
Providing support outside your expertise can lead to harm. If a client needs assistance beyond your qualifications, recommend they hire a certified professional.
Our secure payment system ensures smooth transactions between workers and clients, allowing you to focus on delivering quality care while we handle the financial process.
Timely communication builds trust. Aim to reply to client inquiries within 24 hours to establish reliability and improve your chances of securing work opportunities.
Before starting a session, confirm that the client has agreed to your service terms, including rates and responsibilities, to set clear expectations from the outset.
Stay compliant by ensuring necessary checks, such as a Working With Children Check, are valid. Set reminders for renewals to avoid any disruption to your work.
Safeguard your client’s personal information. Only collect and share details essential to your role, and ensure their dignity and confidentiality are maintained.
If you’re running late or need to cancel, inform the client as soon as possible. Establish a clear cancellation policy in your service agreement to manage expectations.
© 2025 Workers Australia. All Rights Reserved.