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Understanding Payments on Workers Australia

Learn how payments are processed seamlessly on Workers Australia, ensuring a secure and hassle-free experience for support workers and clients.

How Payments Work

As a support worker, you must submit your support hours and notes promptly to receive payment from your client. Delays in submission may result in payment delays.

Here’s how the payment process works:

  • After completing a session, submit your support hours and notes.
  • The client or their representative reviews and approves the support hours, generating an invoice.
  • If the support hours are not approved or rejected within 24 hours, the system will automatically approve them.
  • Invoices are typically generated weekly on Wednesdays. To avoid delays, it’s recommended to submit completed support hours before 9 am (AEST) on Tuesdays.
  • The time it takes to receive your payment depends on both your chosen payment method and the payment method selected by your client.

Payment Options for Support Workers

Workers Australia offers flexible payment options to suit your needs:

  • Standard Payments – Payments are processed within the regular payment cycle.
  • 10-Day Payments – Faster processing option ensuring payment within 10 business days.
  • Express Pay – Immediate payment processing for urgent access to funds.

Payment Options for Clients

Clients have different ways to process payments based on their funding source:

  • Home Care Packages – Payments are processed through approved care providers.
  • NDIS Funding– Payments are managed according to NDIS-approved funding arrangements.
  • Private Payments – Clients paying out-of-pocket can process payments directly.

How to Check if Support Hours Have Been Approved

  • On Desktop – Log into your account and navigate to the Support Hours section to check the status. Approved or rejected hours will be listed in the table. Hover over the green box to see the approval date.

If support hours are rejected, contact the client for clarification. If the issue remains unresolved, reach out to Workers Australia’s customer support team via Live Chat for assistance.

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